Last Updated: January 2026

This Privacy Policy explains how Dragonfly Air Conditioning and Heating (“we” “us” or “our”) collects uses and protects personal information through our website at https://dragonflymechanical.com and through SMS communications.

Information We Collect

We may collect the following categories of personal information:

• Contact information (name email address phone number)

• Service and appointment information

• Payment and billing information (if purchases or invoices are processed)

• Communication data (emails SMS messages and form submissions)

• Website usage data (IP address device type browser cookies and analytics data)

How We Use Personal Information

We may use personal information to:

• Provide HVAC services installation maintenance and support

• Communicate regarding appointments scheduling estimates and service updates

• Send transactional and marketing SMS messages with proper consent

• Process payments and send invoices or receipts

• Improve website functionality performance and customer experience

• Provide customer service and respond to inquiries

• Comply with legal and regulatory requirements

SMS Messaging and Consent

By providing your phone number you consent to receive SMS messages from us regarding scheduling service updates reminders promotions and account information. Message frequency may vary. Standard message and data rates may apply.

• You may opt out at any time by replying STOP

• Consent to receive SMS messages is not a condition of purchase

• SMS consent is not shared with third parties

• SMS consent is not shared with affiliates

Sharing of Personal Information

We do not sell personal information.

We may share personal information only with:

• Service providers that assist with scheduling payments communication hosting and analytics

• Regulatory or legal authorities when required to comply with law

• Parties involved in potential business transactions such as mergers or acquisitions

These parties are required to handle personal information according to applicable privacy standards.

Data Sales

We do not sell personal information for advertising profiling data brokerage or commercial resale.

Cookies and Tracking

Our website may use cookies analytics tools and tracking pixels to improve performance and user experience. You may disable cookies in your browser settings though certain features may not function properly.

Data Retention

We retain personal information only for as long as needed to provide services fulfill the purposes described in this Privacy Policy and comply with legal obligations.

Your Rights and Choices

Depending on your location you may have rights to:

• Request access to your personal information

• Request corrections or updates

• Request deletion where legally permitted

• Withdraw consent for SMS messaging and marketing communications

To exercise these rights contact us using the information below.

Children’s Privacy

Our services and website are not directed to individuals under 13 and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on https://dragonflymechanical.com with a new effective date.

Contact Information

Dragonfly Air Conditioning and Heating

Email: contact@dragonflymechanical.com

Phone: +1 (512) 707-2665

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