Last Updated: January 2026

This Privacy Policy explains how Dragonfly Air Conditioning and Heating (“we” “us” or “our”) collects uses and protects personal information through our website at https://dragonflymechanical.com and through SMS communications.

Information We Collect

Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form, instructions in how to opt-in and out for SMS consent is given through Keywords. To opt-in, START, YES. Opt-out, STOP or CANCEL.

Also the following categories of personal information:

• Contact information (name email address phone number)

• Service and appointment information

• Payment and billing information (if purchases or invoices are processed)

• Communication data (emails SMS messages and form submissions)

• Website usage data (IP address device type browser cookies and analytics data)

How We Use Personal Information

We may use personal information to:

• Provide HVAC services installation maintenance and support

• Communicate regarding appointments scheduling estimates and service updates

• Process payments and send invoices or receipts

• Improve website functionality performance and customer experience

• Provide customer service and respond to inquiries

• Comply with legal and regulatory requirements

SMS Messaging and Consent

By providing your phone number you consent to receive SMS messages from us regarding scheduling service updates reminders and account information. Message frequency may vary based on communications needs. Standard message and data rates may apply.

• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to contact@dragonflymechanical.com or 15127072665. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.

• Consent to receive SMS messages is not a condition of purchase

• SMS consent is not shared with third parties

• SMS consent is not shared with affiliates

Sharing of Personal Information

We do not sell personal information.

We may share personal information only with:

• Service providers that assist with scheduling payments communication hosting and analytics

• Regulatory or legal authorities when required to comply with law

• Parties involved in potential business transactions such as mergers or acquisitions

These parties are required to handle personal information according to applicable privacy standards.

Data Sales

We do not sell personal information for advertising profiling data brokerage or commercial resale. We do not transfer your personal information to any external organizations for any purpose, under any circumstances, even with your consent.

Cookies and Tracking

Our website may use cookies analytics tools and tracking pixels to improve performance and user experience. You may disable cookies in your browser settings though certain features may not function properly.

Data Retention

We retain personal information only for as long as needed to provide services fulfill the purposes described in this Privacy Policy and comply with legal obligations.

Your Rights and Choices

Depending on your location you may have rights to:

• Request access to your personal information

• Request corrections or updates

• Request deletion where legally permitted

To exercise these rights contact us using the information below.

Children’s Privacy

Our services and website are not directed to individuals under 13 and we do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on https://dragonflymechanical.com with a new effective date.

If you have questions abount this policy or your data please contact us at contact@dragonflymechanical.com

Dragonfly Air Conditioning and Heating

Email: contact@dragonflymechanical.com

Phone: +1 (512) 707-2665

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